Tomás
Shipment operations
In trainingA shipment goes through many hands — the carrier, the trucker, the customs broker, the warehouse and the customer — and almost all of it is sorted out over mail. Tomás is the operations agent who carries it end to end: where it stands, what each party owes and what is stuck. What he already does today is link every mail to its operation; coordinating everything else, from booking to delivery and closing, is what he is learning.
In training: not working in production yet. Whatever it already does today is marked as such; the rest is the job it is being prepared for. We will tell you when it starts.
Operations agent: coordinates the whole operation of a shipment, from booking to delivery. Knows what each party owes, by when, and what is stuck.
This he already does today: he pulls out its class and its references — BL, container and file number — and links it to its operation with nobody typing.
From booking to delivery: shipping instructions, documents, trucking, customs and deliveries. What each party owes and by when.
He hands Lucía what needs booking, relies on Leo's tracking and leaves Andrés the shipment ready to invoice.
A delay, an inspection, a missing document: he flags it, proposes the next step and leaves the operational closing ready to invoice.
Shipment operations
| Shipment | What it asks | Received | |
|---|---|---|---|
| Carrier | OP-000231 · MSCUAB123456 | Confirm documentation cut-off | 04 Sep |
| Trucker | OP-000231 | Pickup appointment at the plant | 03 Sep |
| Customs broker | OP-000227 | Commercial invoice missing | 02 Sep |
Tomás sends nothing on his own: he links, prioritizes and proposes. Your team sends the instruction.
Illustrative screens and data from the Flettia portal.
No. He is in training. What he already does today is read a shipment's operational mail, pull out its class and references — BL, container and file number — and link it to its operation.
All of it: he is the shipment's operations agent, from booking to delivery and operational closing. He coordinates the parties — carrier, trucker, customs broker and customer — and the rest of the team: Lucía books, Leo tracks and Andrés invoices, and Tomás makes sure every step happens on time.
No. He takes the reading and the typing off the mail and puts in front of them what needs action, in the order that matters.
Book 30 minutes with one of your own shipments and we'll show you the agents working on it.
