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Facts about Flettia

Flettia is a team of AI employees for freight forwarders: they quote, follow shipments, handle documents and close operations inside the forwarder's email and systems, and your team approves what goes out. Flettia's own TMS is included for anyone who wants to operate in it. It is a CeroAUno product and works with freight forwarders wherever international trade moves.

Who it's for

  • Freight forwarders.
  • Their sales, pricing, operations and accounting teams.

Markets

  • International trade, with no required home country.
  • The product is not tied to one country's rules: each operation's rules are configured at implementation.

What it is not

  • It is not a freight forwarder and does not move cargo.
  • It is not a freight marketplace or load board.
  • It is not a warehouse WMS.
  • It is not a standalone chatbot: the agents work on the TMS data.
  • It is not fleet, last-mile or domestic transport software.

Employees

  • Clara · Front desk: Reads the mail in the connected mailboxes and classifies it: quote request, operational mail about a shipment, doubtful, or noise.
  • Valeria · Pricing and quoting (in training): Reads the RFQ and extracts mode, origin, destination, Incoterm, cargo, FCL or LCL and weight.
  • Mateo · Sales (in training): Follows up leads and quotes already sent: reminds, revives and flags when it is time to call.
  • Lucía · Coordination and booking (in training): Books with carriers and suppliers, confirms the sailing and coordinates what each party has to deliver.
  • Leo · Tracking and alerts: Tracks by container, booking or BL and alerts whoever set the tracking up when something changes.
  • Tomás · Shipment operations (in training): Operations agent: coordinates the whole operation of a shipment, from booking to delivery. Knows what each party owes, by when, and what is stuck.
  • Andrés · Invoicing and collections (in training): Invoices from what actually happened on the shipment, reconciles payments and chases what is overdue.
  • Hire the ones your operation needs; they all work on the same file and log what they did.

How it is priced

  • Per employee: each one is charged by the forwarder's shipment volume, never per user. There is no published price and no online sign-up: each organisation's plan is agreed and set up by Flettia.
  • Each employee is a paid two-month pilot with induction included: weeks 1 and 2 learning the real operation; then working under the team's supervision.
  • At the end of the pilot, if the employee did not earn its place, 100% of what was paid for it is refunded.
  • Flettia's TMS has no cost when hiring employees; the forwarder can keep its current tools.

What it connects to today

  • The organisation's mailbox (Gmail or Outlook), connected during induction. There is no CRM or ERP connection.
  • Other connections are evaluated during induction based on each forwarder's systems.

Agents and modules

  • The team is seven AI employees, each with a role: Clara (front desk), Valeria (pricing and quoting), Mateo (sales), Lucía (coordination and booking), Leo (tracking and alerts), Tomás (shipment operations) and Andrés (invoicing and collections).
  • Two are live today: Clara and Leo. Valeria, Mateo, Lucía, Tomás and Andrés are in training.
  • Clara (live): reads the mail in the organisation's connected mailboxes (Gmail or Outlook) and classifies it into quote request, operational mail about a shipment —from a supplier, from a customer or a supplier invoice—, doubtful, or noise. Email only: WhatsApp, the website form and chat are not connected. She does not open the opportunity or file attachments on the record yet.
  • Leo (live): tracks by container, booking or bill of lading number and alerts whoever set the tracking up: changes, summary and end of voyage. He does not write to the end customer.
  • Valeria (in training): already reads the quote request and extracts mode, origin, destination, Incoterm, cargo, FCL or LCL and weight. She does not check rate sheets or build comparison tables; «Ask for rates» is pressed by the analyst in the app and one email per supplier goes out, each in its own thread.
  • Tomás (in training) is the operations agent that will coordinate the whole operation of a shipment, from booking to delivery: he already reads a shipment's operational mail, extracts its class and references (BL, container, file number) and links it to its operation. Does not coordinate instructions, trucking or customs on his own yet.
  • Mateo, Lucía and Andrés (in training): sales follow-up, coordination with carriers and suppliers, and invoicing and collections. Nothing of theirs runs in production yet.
  • Single file per shipment: quote, rates, tracking, documents and agent runs (in development).
  • Shipment tracking service (paid): searches by container, bill of lading or booking number across the world's major carriers, with the route on a map, status and a milestone timeline. Save a shipment and it emails whoever set it up when it changes. The carrier catalogue comes from the engine and changes on its own; estimated dates are published by each carrier.

How an agent works

  • The agent proposes and executes; a person approves everything addressed to a customer.
  • A person always sets the margin and final price.
  • No number is made up: prices come from suppliers.
  • Every agent action is logged in the file.

Company

  • Flettia is a CeroAUno product (https://ceroauno.ai).
  • Website: https://www.flettia.ai/en/
  • Demo: https://calendly.com/flettia/demo